Frequently Asked Question
Founded by those who believe in customer-centric solutions, the Pronto Connects team brings over 20 years of cloud consulting experience. We’re here to answer your questions and guide you towards the best communication solutions for your business. Contact us today for a consultation.
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Why Pronto PBX?
Stop over paying for your UC. In a world of “me too” choose a UC vendor that won’t break your budget while providing you with the all the functionalities that you need to compete with the big boys.
Can Pronto integrate with other systems?
Pronto UC has over 45 pre built integration into the most commonly used software. Our friendly APIs and webhooks allow our clients to easily customize the Pronto PBX to your existing solutions.
What is the The Campaign Registry and how are they involved in SMS messaging
Mobile network operators appointed the Campaign Registry (TCR) to manage 10DLC registration initiative, with the requirement that each organization or company must register a Brand an Campaign with TCR. Mobile Network Operators (MNO) use TCR’s verification and vetting process to determine campaign message throughput.
Why Use 10DLC?
10DLC or 10-Digit Long Code allows business to send Application-to-Person (A2P) tex messages using standard 10-digit phone numbers. 10DLC Helps businesses comply with carrier regulations and avoid penalties.
Why Use Shortcode?
Shortcode SMS uses five or six-digit number to send and receive messages. Shortcodes are easy to remember and are often used for high-volume, time-sensitive messages. Short codes can handle high volumes and require specific carrier approvals.
Do I pay more for additional features?
Pronto believes in accountability and visibility. There are no additional or hidden fees to our services and solutions. Pronto solutions are customized to meet your business requirement and can easily add to your needs. Additional features that require additional costs will always be stated upfront.
Is there a way to disable sending Opt-IN messages for a Campaign?
Pronto SMS is required by the CTIA’s Best Practices to include a system notification on the first message informing the recipient how to stop receiving messages. However, customers are able to disable Opt-IN messages by either importing previous Opt-INs documentation or allowing the Implied Opt-IN.
What types of messaging services are available for businesses
Pronto SMS messaging services enable companies to send and receive text messages to communicate with their customers, clients, or employees. Our services use SMS (Short Message Service) or MMS (Multimedia Messaging Service) technology to facilitate communication.
What types of businesses can benefit from text messaging services
Pronto SMS messaging services are versatile and can benefit a wide range of businesses across industries. Retailers can send out promotions and product updates, healthcare providers can remind patients of appointments, restaurants can confirm reservations, and service providers can send status updates. Essentially, any business that wants to engage with customers or stakeholders through quick and direct communication can benefit from these services.
